The 2019 Online sale terms and conditions

Online sales T&Cs, they’re as easy as 1,2,3s.


Well, well, here’s a lovely surprise for you from us! A Lush haul at 50% off the original online and retail selling price of all festive gifts and products. But before you start adding to your basket, please take a look at our sale terms and conditions:

1. The sale will begin on the 1st January 2019 and will finish when we have run out of stock… so be sure to set your alarm.

2. The sale is on a ‘first come first served’ basis and subject to availability. As the stock is limited, it will not be remade once it has been sold through. We reserve our right to withdraw this offer at any time.


3. All stock will be sold in line with our bulk buying policy to ensure products are for personal use and not for resale.


4. We hope you are thrilled with your purchases, however, in the case of a fault, we are unfortunately unable to replace sale items due to limited stock. Instead, Customer Care will be able to offer a full refund on any faulty items or errors that occur from online or in-store purchases if returned within 14 days of purchase. For more information on refunds, please refer to our standard T&Cs. This does not affect your statutory rights”


5. Some of the products in the sale are outside the time frames of our usual Freshness Policy (this is not the same thing as their best before date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.


6. There will be no Saturday delivery options on any orders from 3pm on Friday 21st December and no next day and Sunday delivery options on any orders on the uk.lush.com website from 12pm on 22nd December onwards, until such time we can promise to get your order to you on time.  Your New Year’s Day sale order will, therefore, be delivered via standard mail and is subject to the delivery restraints of that service during the New Year period. For this reason, orders may fall out of the delivery times quoted in our Delivery Information page.


7. The discount is applicable against the gross value of the product. This includes VAT where applicable. For orders outside of the EU, the discount is applied to the price you see, no VAT is added to your final purchase price.

Now the small print’s done, it’s time to get ordering. We hope you enjoy the sale!


Comments (87)


about 22 hours ago

Just getting this clear as I have baby brain lol, the sake online starts the 1st January but is the I store sale start Boxing Day or is that also the 1st January?

Lush Customer Care

about 18 hours ago


As yet we don't know if there is going to be a sale once we have further information this will be posted on your local store social media or the Lush website. So keep an eye on these for updates.


about 4 weeks ago

Sorry I'm a bit confused does the sale start boxing day or January 1st? ☺️

Lush Customer Care

about 3 weeks ago


Hi there! The sale begins January 1st :) -Janey

about 2 months ago

Is the Boxing Day sale online this year? Last year was the worst idea yet making sale only in store but only for uk every other country got both options.

Lush Customer Care

about 2 months ago


Hi Lauren! We don't know yet, but make sure you are subscribed to our newsletter, any updates will come directly into your inbox!


about 1 year ago

Is the sale online this year? Because I don't live near a store, it would be gladly appreciated if it was online. <3


about 1 year ago

Is the wow box included in the sale

about 4 months ago

In the sale are all items from the christmas collection, Halloween collection and with a certain end date


about 11 months ago

To my knowledge, yes. This is because it contains nothing but Christmas products :)