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The 2020 sale terms and conditions

Sales T&Cs, they’re as easy as 1,2,3s.

 

Well, well, here’s a lovely surprise for you from us! A Lush haul at 50% off the original online and retail selling price for festive gifts and products, products made before October 2020 plus some products we are saying goodbye to.

Why do we do a sale? Because we believe fresh is best! At Lush we have a Freshness policy showing our commitment to selling the freshest cosmetics and being transparent so you’ll always know when something was made. 

 But before you start adding to your basket, please take a look at our sale terms and conditions:

1. The sale will begin on the 29th December 2020 and will finish when we have run out of stock.

2. The sale is on a ‘first come first served’ basis and subject to availability. As the stock is limited, it will not be remade once it has been sold through.

3. The products to be included in the sale shall be at our sole discretion, although we hope to include as many of your favourite festive treats and other popular products as possible.

4. All stock will be sold in line with our bulk buying policy to ensure products are for personal use and not for resale.

5. We hope you are thrilled with your purchases, however, in the case of a fault, we are unfortunately unable to replace sale items due to limited stock. Instead, Customer Care will be able to offer a full refund on any faulty sale items or errors that occur from online or in-store purchases if the product is returned within 14 days of purchase in its original condition. For more information on refunds, please refer to our standard T&Cs. This does not affect your statutory rights. 

6. Some of the products in the sale are outside the time frames of our usual Freshness Policy (this is not the same thing as their best before date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.

7. Due to continued unprecedented order volumes, we are currently only offering standard delivery on all orders, including those containing Sale items. For more information, please see our Delivery Information page.

8. The discount is applicable against the gross value of the product. This includes VAT where applicable. For orders outside of the EU, the discount is applied to the price you see, no VAT is added to your final purchase price.

9. Where any of these sale terms and conditions conflict with our standard T&Cs, these terms and conditions shall prevail in relation to the purchase of any sale products.

10. We reserve our right to withdraw or amend this offer at any time without prior written notice and at our sole discretion.

Now the small print’s done, it’s time to get ordering. We hope you enjoy the sale

 

Comments (156)
156 Comments

about 3 days ago

oooooo can Lush save us all hours of our lives and show which products are out of stock in the sale, either label them on the main sale page with a little badge that says eg: 100g out of stock, 250g in stock - so we don't have to trawl through products going back and forth with literally hours of page reloads of the original sale page that has loads of images on it ...or remove the product from the sale page if only the product has the RRP price is the only stock available. Plllllllleeease put us out of our misery! lol!

about 3 days ago

Thank you Lush. My house smells delightful. Loving the Hippo bath bomb.

about 3 days ago

Hi Lush Team, first of all thank you for being there! In these difficult and uncertain times, Lush has been providing at least a little comfort for many, me included. Unfortunately, I have a problem with my last order and you didn't answer my e-mail (yet). I've been waiting for 2 weeks for my package to arrive, but UPS told me that there's a problem and Lush UK has to reach out to them. Is there any possiblity that you're going to reply to my e-mail and solve this shipment issue? Thank you in advance :)

Jelliebean96

about 3 days ago

Hi if iv got a sale item in my basket is it safe in there while I wait for other items to come in stock? I dont really want to place 4 separate orders just to ensure I get the items I'm after, but I will if it's the only way :P

jasmine-doherty_7278324

about 2 weeks ago

i just ordered a sale item and the receipt shows i was charged full price. its only 1.75 extra so im not too bothered...but i thought i should let you know this has happened

Lush Customer Care

about 1 week ago

Staff

Hi there, I am sorry that there was a mistake with your bill, please send us a copy of your order/invoice to [email protected] and we can resolve this for you.

clairegrainget_7038041

about 2 weeks ago

Thanks for the online sale Lush! :)

Nicolastaff_7425832

about 3 weeks ago

Not been able to get one item online and seen people all over social media with their huge ‘hauls’

danielle.walkinshaw_7411045

about 3 days ago

Hi I managed to get onto the sale page and then it lets you add it to basket then it tells you it’s out of stock. Why show stuff if it is out of stock?

Jesswhatley_7363373

about 1 week ago

Just so you get an idea I’ve been refreshing sale page for three days to try and get a few things at same time. You have to be very patient... Worth it though. X