FEATURED
Customer Experience
Because the customer is always right.
Enjoy effective products produced without exploitation of people or planet, safe in the knowledge that all ingredients are vegetarian and that we do not test any of our products or ingredients on animals. We continue to furiously campaign against the implications of REACH.
Return your black pots to us
If you return five clean, used Lush black pots to our shops, you'll get a free, fresh face mask in return. See below:
No Quibble Refund or Exchange Policy
Exchange any product or gift you are not satisfied with it for whatever reason. You, the customer, are always right and if you are not happy with a Lush product, let us find a suitable alternative which will knock your socks off.
If you would prefer a refund, then no problem; just bring the product and your receipt.
If you are unsure of which products will be suitable for you, let us give you a consultation with samples to try.
Juweriyah1234_6415913
about 6 days ago
susan.t.williams_6664192
about 1 month ago
LoopsyDaisy
about 1 month ago
Lush Customer Care
about 1 month ago
Staff
Hi there
We are so sorry we are receiving a huge amount of emails, messages, and calls at the moment and we are getting through them as fast as we can so thank you for your patience we will get back to you.
brodieobrien
about 1 month ago
about 1 month ago
Lush Customer Care
about 1 month ago
Staff
Hi there, I'm very sorry to hear this, please pop us an email to [email protected] or chat with us on the website. We'd be more than happy to look into this for you. ~ Tasha
richardsimpson_7310736
about 2 months ago
Lush Customer Care
about 2 months ago
Staff
Hey there, thank you for your message. One of the team will email you now and get this resolved for you as soon as possible.
lulikrasniqi
about 2 months ago