Today we announce the temporary closure of all our UK&I stores, from end of trade on Saturday 21st March until further notice, to help prevent the spread of the Coronavirus (COVID-19).
We make this decision with a heavy heart because our instinct is to serve our customers, not to shutter our shops. Lush is not just our life’s work, we know that Lush staff would go to the ends of the earth for this company – but in the immediate best interests of them and our customers the time is now right to close our retail shops.
It is ironic that a soap shop should shut at the very time when our product is not just wonderful to use, but lifesaving. So thankfully our manufacturing and digital fulfilment teams are still working hard to make and despatch online orders for you, whilst observing all the essential extra hygiene measures these current times require. We are currently offering FREE standard delivery within the UK on orders over £45 at uk.lush.com*
Lush would like to express our deep appreciation and respect to healthcare workers worldwide who are giving their all to care for the sick, if there is anything we can do to help please get in touch. We will also be looking for community groups to donate whatever soap is left on our shelves.
Throughout the history of Lush our amazing, loyal worldwide customer base has seen us through growing pains, the economic crash and local disasters. Please, each and every one of you stay safe. Plenty of soap and a warm welcome awaits you at our shops when they reopen. Until then, with much love from All at Lush.
*Here's the inevitable small print:
FREE standard delivery with spends over £45 - for a limited time only
UK Standard Delivery (£3.95) - If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2.5kg) we will use a courier, which may require a signature upon delivery.
All our couriers are still operational, but are currently reporting slight delays.
If you have any questions or fancy a chat, please call Customer Care on +44 (0)1202 668545, drop us a line at [email protected] or via Live Chat.