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Is Lush an Ethical Company?

Here at Lush we have never liked to call ourselves an Ethical Company. We find the term rather a difficult concept, because it seems to us that it is used to describe companies who try not to damage people or planet with their trade practices – when surely this should not be regarded as ‘ethical’ but as normal business-as-usual.

All business should be ethical and all trade should be fair.  Individual companies should not stand out simply by not being damaging or unfair.  No company should be trading from an unethical position and society has a right to expect as the norm fairness and resource stewardship from the companies that supply them.

We always wish to conduct our business so that all people who have contact with us, from our ingredients suppliers through to our staff and customers, benefit from their contact with Lush and have their lives enriched by it.  No company is perfect and we strive daily to get closer to the ideal vision that all Lush people share.  We will always want and demand more from Lush, so that our business practices match our own expectations, our staff and customer expectations and the needs of the planet.

See our positions and policies here.

These policies are in place in Lush UK and are evolving continuously as we respond to world events, new legislation and our own aspirations to constantly improve. Where Lush has partners in other parts of the world, we encourage them to adopt similar policies. 

The registered address at 29 High Street Poole is the same as the Lush Poole store trading address.

Comments (7)


about 2 months ago

Dear lush, why cant you put a date of the article. itll be nice to know when the article is being published and im pretty sure you received a lot of questions about this (the date)


about 6 years ago

To all of you that are criticising LUSH for not calling themselves an ethical company I'd like you to think about how many other companies call themselves ethical yet behind the façade they're ethics are nothing more than to entice customers with words that don't reflect what they say they're about. LUSH is different and yes they have an advertising campaign 'The Only Way Is Ethics' and they have an Ethics Director but its a pun and all companies have ethics directors. What else are they supposed to call the director? It seems that you guys are not running LUSH and the people that are do a fantastic job.


about 6 years ago

You're not an ethical company ? Really? so is that why you had a campaign where your 'A boards' outside shops read 'The Only Way Is Ethics?' Because you're not banging the ethics drum and jumping on the ethical bandwagon. Oh right, my mistake.


about 6 years ago

Just because a company does not consider themselves ENTIRELY ethical (which is what they are saying), does not mean they do not have great ethics or thrive to be completely ethic. LUSH simply is honest and transparent, and they try to be as ethical as possible, but literally nothing is 100% ethical. The campaign was to get people to choose ethics over dishonest and corrupt ways. I don't know about you, but I don't see many other companies thriving to fight against unethical ways. "No company is perfect and we strive daily to get closer to the ideal vision that all Lush people share." If you want to complain about ethical bandwagons, why don't you trash every form of communicational technology you own, including what you used to make this negative and spiteful comment?


about 6 years ago

its a funny pun hun, chill ya buns


about 6 years ago

Ah so that's why you have an Ethics Director then.


about 6 years ago

they say they don't want to be set apart as 'ethical' because it should be considered normal behaviour to be ethical. they dont say they arent ethical. they're just making a point about other big businesses.