Lush HairLab FAQs and Policies

It’s time to turn heads.  The Lush HairLab has landed, providing expert and innovative hair treatments, cuts, and styling with experiences that cater to your locks and your lifestyle.

What is the Lush HairLab and where can I find it?

Lush’s first in-store HairLab opened on the ground floor of the freshly relocated Lush Liverpool. The treatments you’ll now find in Liverpool all start with a consultation to determine what you want and how your hair journey will look. Throughout every stage of treatment, cut and styling your hair technician will ensure that you are cared for, providing an insight into the techniques and processes required to build the style you need, and ensuring that you stay informed throughout.

How can I book a treatment?

To book in with our Liverpool shop, give the HairLab team a call on 01512 366952, or pop in to see us in person at Lush Spa Liverpool.

What experiences are available at the HairLab?

You’ll find an introduction to the experiences available below:

Treatment, Cut & Styling

Let us care for the condition of your hair using specialised mineral waters, herbal infusions and fresh treatments, build the look you want using innovative products and empowering expert know-how. Walk away with great hair and the tools to do it everyday.

Treatment & Styling (Long hair: £60, Mid-length: £50 Short: £35)

Treatment, Cut & Styling (Long hair: £85, Mid-length: £75, Short: £60)

Dry Styling

Transform your look without making a splash, by taking our HIT class for your hair. Whether it’s a bridal updo or cascading curls, your hair technician will create a style that works for your occasion and lifestyle, and impart all the expertise you need to recreate it at home.

(Prices available on consultation, minimum 30 minutes for £30)

Hair Colour Experiences

Lush’s unique and long-lasting henna treatment application gives rich, natural colour, hydrates and builds body. Available as part of your cut and styling experience.

Henna Treatment & Styling (Long hair: £125, Mid-length: £110, Short: £90)

Henna Treatment, Cut & Styling (Long hair: £150, Mid-length: £135, Short: £115)


Pin curls (Additional £5)

Size matters. Pin curls set your style in place and preps your hair for big bouncy curls later.

Restyle (Additional £25)

Fancy a change? Opt for the ultimate refresh - no hot date required.

How do I determine my hair length?

Our experiences are costed according to hair length, not gender. Here’s a guide to how you can expect your treatment to be priced.

Long hair: Shoulder length and below

Mid-length hair: Between the top of ear and your shoulder

Short:Top of the ear and above

Arriving at the HairLab

Please arrive five to ten minutes prior to your treatment. Regrettably, if you arrive for your appointment 10 minutes late or more we may not be able to perform that treatment. This is because we want you as a client to have a full Lush HairLab experience with us and, therefore, we do not cut our treatments short. We will do our very best to accommodate you in this situation and, if possible, offer you an alternative treatment that can be performed in the time available. If this is not possible, you may find that you need to reschedule.

Clients under 12

Booking an experience for a child under 12? Please be aware that a parent or guardian will need to be present during the entire treatment. You will be offered a lovely cup of tea or coffee while you wait. Alternatively, why not book in for a treatment yourself as well?

Pregnant clients

All our services (including henna application) are suitable for pregnant clients, but  do involve lying down (on your back) on our comfy reclining seat for a maximum of 30 minutes.

Vegan clients

We have a full range of vegan products available and all experiences can be easily tailored to vegan clients on the day during your consultation.

Any further questions?

Give us Customer Care a call on 01202 668545 or email [email protected] and we will do our best to assist.

The Lush Hair Lab
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