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Lush HairLab FAQs and Policies

It’s time to turn heads. The Lush HairLab has landed, providing expert and innovative hair cuts, styling and treatments with experiences that cater to your locks and your lifestyle.

What is the Lush HairLab and where can I find it?

2019 saw Lush’s first in-store HairLab opening on the ground floor of the freshly relocated Lush Liverpool. The treatments you’ll now find in Liverpool all start with a consultation to determine what you want and how your hair journey will look. Throughout every stage of treatment, cut and styling your HairLab stylist will ensure that you are cared for, providing an insight into the techniques and processes required to build the style you need, and ensuring that you stay informed throughout.

How can I book a treatment?

To book in with our Liverpool shop, give the HairLab team a call on 01512 366952, or pop in to see us in person at Lush Spa Liverpool. Gift cards also available in-store.

What experiences are available at the HairLab?

For information about our treatments, visit the HairLab page.

How do I determine my hair length?

HairLab experiences are priced according to hair length, and not gender. We use the simple measurements of:

Above Chin
Below Chin

Arriving at the HairLab

Please arrive five to ten minutes prior to your treatment. Regrettably, if you arrive for your appointment 10 minutes late or more we may not be able to perform that treatment. This is because we want you as a client to have a full Lush HairLab experience with us and, therefore, we do not cut our treatments short. We will do our very best to accommodate you in this situation and, if possible, offer you an alternative treatment that can be performed in the time available. If this is not possible, you may find that you need to reschedule.

Minors policy

Booking an experience for a child under 12? Please be aware that a parent or guardian will need to be present during the entire treatment. You will be offered a lovely cup of tea or coffee while you wait. Alternatively, why not book in for a treatment yourself as well? 'The Henna' experiences are suitable for over 16's only.

Pregnant clients

All our services (including henna application) are suitable for pregnant clients, but do involve lying down (on your back) on our comfy reclining seat for a maximum of 30 minutes. Certain experiences can be tailored to ensure the comfort of the client where a maximum of 10 minutes lying down is required. Please contact the reception team for more information.

Vegan clients

The Lush HairLab have a full range of vegan hair products available. All experiences are easily tailored toward vegan client requirements during consultation.

Any further questions?

Give us Customer Care a call on 01202 668545 or email [email protected] and we will do our best to assist.

Hairlabs Liverpool
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