Free UK standard delivery when you spend £45

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Online Shopping Update

Update 6th July 2020

Due to significant order volumes, orders may take 6-9 working days to be delivered. International orders may take longer. 

 

29th June 2020
We have been working hard to reduce delivery times and now our Next Day Delivery option is back! 

Next Day
Available on orders placed before 1pm, Monday - Thursday.
Orders placed between 1pm Thursday and 1pm Friday will be delivered on the following Monday.
Orders placed between 1pm Friday and 1pm Monday will be delivered on Tuesday

Saturday Delivery
Order before 1pm Friday to receive your delivery on Saturday.
Orders placed after 1pm on Friday will be delivered on the following Saturday.

Sunday Delivery
Order before 1pm Saturday to receive your delivery on Sunday.
Orders placed after 1pm on Saturday will be delivered on the following Sunday.

22nd June 2020

We are pleased to announce that UK orders will now take 2-5 working days - from the dispatch date - to be delivered. International orders may take longer.

 

5th June 2020

We’ve been working hard to reduce delivery time and we’re now estimating UK orders to take 10 working days to be delivered. International orders may take longer. Thanks for your patience!

17th April 2020

Thanks for popping back, it’s great to see you. Following a temporary pause on our website, we are now ready and raring to go again, and waiting to take your orders.
 
The great news is you can still enjoy FREE standard delivery within the UK on orders over £45.  The not so great news is that your parcel is very likely to take longer than usual to get to you. We are currently looking at deliveries arriving 15 to 20 working days after the point of ordering.

You might also find some products are still temporarily unavailable to purchase.

We've spent the last few weeks reorganising ourselves, getting our ducks in a row and ensuring the safety of all our manufacturing teams, pickers and packers. We believe in happy people making happy soap, so we have taken the following steps, amongst others, to ensure this firmly remains the case:

  • Introduced floor markings throughout our hand making, packing and despatch areas, to make it easier for people to keep a minimum of 2 meters distance between themselves and their colleagues. 
  • The space has been redesigned to allow for increased distance between work-stations, in the interest of creating a safer and more comfortable environment for our colleagues to work within.
  • Additional shifts have been put in place to allow for a reduced number of people in a working space at any given time.
  • The same colleagues will be working on the same shifts together, to minimise unnecessary contact with members of different teams. 
  • Staggered breaks have been introduced to make rest times safer, easier and more practical.
  • We are also ensuring the provision of safety equipment throughout our manufacturing and fulfilment teams.

If you need a hand choosing products or have delivery questions, our customer care team is more than happy to help over the phone, or via email and live chat - they are working from home, so expect the occasional dog bark or interruption from an excited child.

Our retail shops currently remain closed until further notice.

We hope you’ll understand and bear with us in these new circumstances, as we get up and running again and find new ways to work that meet the needs of you, our staff and the delivery and courier services.  

We expect everything to run smoothly, but we will be keeping things under constant review and will alert you of any changes necessary.  

Love from all at Lush. 

Our retail stores remain temporarily closed, but we will be using our digital spaces to provide Lush updates and entertainment for you during this uncertain time. We have some exciting live and interactive events taking place on our Youtube channel over the next couple of weeks, as well as plenty of content to indulge in.  You can experience all the fun and frolics of the shop floor on our new Lush TikTok page. And to ensure that there is a single location that you can keep in the loop with all Lush happenings, we’ll be popping live updates onto Lush Instagram stories and through our newsletter.

#LushCommunity

 

24th March 2020
 

With the situation constantly changing, we have decided to temporarily close our website.  We will keep this decision constantly under review.
 

We look forward to serving you as soon as we feel able to get our operations up and running again.

We are so sorry not to be able to provide our usual service to you during these difficult times, but whilst we are gone please remember to wash your hands, stay in and stay safe.

Love from all at Lush
 

Whilst we sadly cannot interact in person at the moment, with our retail stores temporarily closed, we will be using our digital spaces to provide Lush updates and entertainment for you during this uncertain time. We have some exciting live and interactive events taking place on our Youtube channel over the next couple of weeks, as well as plenty of content to indulge in.  You can experience all the fun and frolics of the shop floor on our new Lush TikTok page. And to ensure that there is a single location that you can keep in the loop with all Lush happenings, we’ll be popping live updates onto Lush Instagram stories.  

#LushCommunity

If you would like to be notified when products go live on the website, please sign up to our newsletter, here.

Comments (248)
248 Comments

Emmaleighpugs_7180369

about 3 days ago

Hi I ordered my first delivery on the 30th of June. I understand with everything that is going on that there will be delays. However I would like to know whether or not I will be getting my order it's still saying being prosessed. Thank you

Lush Customer Care

about 3 days ago

Staff

Hi! You should definitely still be getting your order, if there are any issues we will be in touch but your goodies should be on the way soon! If you give us a call at 1202 930051, pop us a message on livechat, or send us an email to [email protected] we can have a look into your specific order for more details.

rocio.ayeray

about 4 days ago

Hi! I have place my order 5 days ago and still no news... I live in central London so I never imagined that it can take that long. The order status is still as "processing" so I have news to when I'm going to receive my order...

Lush Customer Care

about 3 days ago

Staff

Hi there! Your order should be on it's way to you soon, but if you give us a call at 1202 930051, pop us a message on livechat, or send us an email to [email protected] we can have a look into your specific order for you :)

sebin200192_7161651

about 1 week ago

Hi. I ordered an international delivery to Korea. Can you tell me how many days it takes to get to Korea from England? I bought a lot in Korea, but it's my first time to buy it in England, so I'm not sure about the delivery. I hope you are always healthy even though you must be tired. And thank you for always making good products.

Lush Customer Care

about 1 week ago

Staff

Hi there, please email [email protected] and we can advise further regarding your shipping enquiry - Ros :)

about 3 weeks ago

For 3 days the DPD track my parcel just says they have my order details but not my order ?????

about 3 weeks ago

I placed my order on the 14th May and have heard nothing since. The order status still says 'processing' and has done for the last 10 days. I emailed last week and have had no reply to that either. When am I going to receive my order ?

Lush Customer Care

about 3 weeks ago

Staff

Hello!
Thanks for getting in touch with us. Please contact us at [email protected] or via Live Chat on our website so we can look into your order for you. ~ Tasha

jiseon41257_7161504

about 4 weeks ago

I'd like to add an order, can I cancel it?