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Spa policies

The following procedures and policies are in place to care for our clients' and therapists' wellbeing and to ensure that every customer has a magical experience at the Lush spa. If you have any further queries, please let us know on 01202 668545, at [email protected] or by contacting your local or chosen spa. 

Where can I use my voucher?

Spa vouchers purchased in the UK are redeemable at any of our UK Lush Spas. You can find your closest spa shop here. 

Arriving at the spa

Please arrive five to ten minutes prior to your treatment. Regrettably, if you arrive for your treatment 15 minutes late or more we may not be able to perform that treatment.  This is because we want you as a client to have a full Lush Spa experience with us and, therefore, we do not cut our treatments short. We will do our very best to accommodate you in this situation and, if possible, offer you an alternative treatment that can be performed in the time available. If this is not possible, you may find that you need to reschedule.

Minors Policy 

At Lush, we operate a minors policy. If a client is under the age of 18, a signed parental consent form is required in order to proceed with the treatment. Parents of clients aged 12 - 16 are required to sit in the room and stay with their child throughout the duration of the treatment. We are unable to perform treatments on clients under the age of 12.

Aged 12 - 16

With signed parental consent and a parent or legal guardian in the treatment room, clients can have a Validation Facial or The Spell.

Aged 16 - 18

With signed parental consent, clients can have a Validation Facial, Synaesthesia, The Good Hour, Tailor Made, The Spell, The Sound Bath, The Comforter? Hard Days Night Treatment. Regrettably, we are unable to offer KarmaThe Planets or Tales Of Bath treatments to under 18s.  A parent or legal guardian has the option to be in the room for the duration of the treatment. 

Pregnancy Policy 

It is important that both client and therapist are comfortable when treatments are being performed during pregnancy. Not all treatments are suitable for pregnant clients - please see below for further information. We may ask you to sign a disclaimer form prior to your treatment. 

First Trimester

During this time, we cannot perform any treatments on the client under any circumstances. This is to protect both our client and her child.

Second and Third Trimester

After this time, we can provide certain treatments with some tailored amendments to ensure the comfort of the client, including The Spell, Validation FacialTales Of Bath, The Sound Bath and the Tailor Made.

Vegan clients

The Sound BathThe Comforter?SynaesthesiaKarma and Tales of Bath treatments are all suitable for vegans with no adjustments. All other treatments can be easily tailored to vegan clients on the day during your consultation.

If you require any further advice or details, please do not hesitate to contact your local spa shop or Customer Care on 01202 668545. 

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