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Temporary shop closures

Thursday 5th November sees the temporary closure of our English stores, in line with Government guidelines to help prevent the spread of the Coronavirus (COVID-19).

Friday 20th November will see the temporary closure of the following Scotland stores: Stirling, Braehead, Glasgow Fort, Buchanan Street and Livingston. 

Friday 27th November will see the temporary closure of our Northern Ireland stores.

It is ironic that a soap shop should shut at the very time when our product is not just wonderful to use, but lifesaving. Our priority during this lockdown is to ensure that we maintain staff and customer safety whilst ensuring everyone can get hold of the items you need to see you through.  

As during the first lockdown, our factory and web order teams will be making and packing products for you, ensuring our website will be available for online orders throughout, with FREE standard delivery within the UK on orders over £45 (details below).  

For those who only wish to quickly grab a few items or couple of bars of soap, your local shop will be doing all it can to provide a service where, if you are out and about doing your food shop, you can place orders for collection at the door - also some of our shops will deliver to your home if you are staying in. We can provide phone consultations for anyone who needs a bit of help selecting the right product, because we still want to ensure you love everything you buy. To find out which of these services your local shop has been able to safely put in place check here 

We know that relaxing baths have helped many cope through these times of confinement.  So whether you are venturing out for essentials or staying tucked away at home, please each and every one of you stay safe. Rest assured that plenty of soap and a very warm welcome awaits you at our shops when they reopen.

Our three Welsh shops should be reopening on the 9th of November, Scotland & Northern Ireland remain open at the time of writing, while the Republic of Ireland is offering order and collect services from Cork and Dublin Grafton Street.

*Here's the inevitable small print: 

FREE standard delivery with spends over £45 - for a limited time only

UK Standard Delivery (£3.95) - If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2.5kg) we will use a courier, which may require a signature upon delivery.

If you have any questions, or fancy a chat, please call Customer Care on +44 (0)1202 668 545, drop us a line at [email protected]k or via Live Chat

Comments (3)
3 Comments

Amanda25904

about 2 weeks ago

This is terrible. You are an essential service providing products that clean away germs and bacteria.

about 4 weeks ago

Such a shame and seems very unnecessary considering some of the things considered ‘essential’ to allow shops to remain open...but thank you for continuing to work hard behind the scenes to ensure online purchasing continues. Wishing all the lovely Lush staff well x

Lush Customer Care

about 3 weeks ago

Staff

Hi there, at the moment we are following the government guidelines closely, which means some temporary closures. However, some shops are open for order and collect so you're welcome to check with your local store to see if there are any options for you at this time