Terms & Conditions of your #LushLabs Pass

What? When? Where? How? Everything you need to know about your #LushLabs Pass to The Lush Showcase and more!


Are there ID or minimum age requirements to enter the event?

No - anyone can attend The Lush Showcase, and infants under four are free (although they will not be entitled to swag of their own - you’ll have to share!). Anyone aged 15 and under does need to be accompanied by an adult aged 18 and above. Please also be aware that some of the exhibits and content at the event will deal with adult themes which some parents may consider unsuitable for children. 
The age ranges for tickets are as follows:

Infants aged four and under - free (no ticket required).
Five to 15 years -  Child's ticket.
16 and above - Adult's ticket

What is included in the #LushLabs Pass?

#LushLabs Pass holders will receive fast-track entry to their chosen day of the event, and an exclusive product, tote bag and patch unavailable anywhere else to be collected on the door. Keep your eyes peeled on Facebook, Twitter and Instagram to vote for the bespoke swag designs that you’ll receive on the day.

(Travel, food and drinks are not included, but delicious lunch options and beverages will be available to purchase at the event.)


Where and when is the event?

The Lush Showcase will be held at Manchester Central Convention Complex Ltd., Petersfield, M2 3GX on Sunday 23rd and Monday 24th September 2018.


What time does the event start and finish?

The event will run from 10am to 7pm on both days, with last entry at 6pm.


Is there disabled access?

Yes. You’ll find details here.


When will I receive my ticket?

Your ticket will be emailed to you within two weeks of your order. Please contact [email protected] should this not happen.


Can I purchase a #LushLabs Pass later on?

Afraid not! While other tickets will be available later on, we have a limited number of #LushLabs Passes and once they’re gone, they’re gone!


What are the other ticket types you mentioned?

In June, we will begin to release tickets for admission only. Depending on how far in advance you purchase your ticket, they will range from £15 to £25. Full details will be released in June.


I am not able to travel to The Lush Showcase, am I able to pre-order a goodie bag on its own?

No - it’s only available to #LushLabs Pass holders to collect on the door.


Will the goodie bags be available to purchase separately at the event if I buy a regular ticket and then change my mind?

No - these will be available exclusively to #LushLabs Pass holders.


How can I contact you with any further questions?

Please email us at [email protected]


What if I need a refund?

We can refund your ticket up to two weeks in advance of the event. Please contact our Customer Care Team on 01202 668545 or at [email protected] who can process this for you.


Is my ticket transferrable?

We understand things happen - if you need to change the name on or date of your ticket please email [email protected].


Comments (2)

about 1 year ago

Its really to bad you dont hold events like this in the US. We are loyal Lushies too and sasly feel left out


about 1 year ago

I also expect to hold in Tokyo!