Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.
Packaging
It’s not plastic! Your Lush products are packaged in eco-flo chips, a potato starch-based packing material which biodegrades quickly in water and soil.
Solid products are shipped naked, liquids and creams in minimal black pot packaging. Made from 100% recycled plastic, we ask you to return your black pots in order to close the loop and keep the Lush plastic supply completely self-sufficient and out of landfill.
We have four delivery options for customers in the UK.
Our Next Working Day Delivery (£6.95) option will be sent via courier and will require a signature. It will be delivered between 8am and 8pm
Our Saturday Delivery (£8.95) option will be sent via courier and will require a signature. It will be delivered between 8am and 6pm.
Our Sunday Delivery (£8.95) option will be sent via courier and will require a signature. It will be delivered between 8am and 6pm.
Standard Delivery (£3.95) - If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2.5kg), we will use a courier, which will require a signature upon delivery.
| Service | Delivery | Package Weight | Price |
|
Next Working Day Delivery* Parcels will require a signature and will be delivered between 8am and 8pm the next working day. |
Available on orders placed before 3pm, Monday - Thursday. Orders placed between 3pm Thursday and 3pm Friday will be delivered on the following Monday. Orders placed between 3pm Friday and 3pm Monday will be delivered on Tuesday |
Up to 20kg | £6.95 |
|
Saturday Delivery* Parcels will require a signature and will be delivered between 8am and 6pm on Saturday |
Order before 3pm Friday to receive your delivery on Saturday. Orders placed after 3pm on Friday will be delivered on the following Saturday. |
Up to 20kg | £8.95 |
|
Sunday Delivery* Parcels will require a signature and will be delivered between 8am and 6pm on Sunday |
Order before 3pm Saturday to receive your delivery on Sunday. Orders placed after 3pm on Saturday will be delivered on the following Sunday. |
Up to 20kg | £8.95 |
| Standard Delivery | 3 - 5 working days | Up to 20kg | £3.95 |
| BFPO Addresses | 7 - 10 working days | Up to 20kg | £3.95 |
*N.B. We regret that next day, Saturday and Sunday deliveries may not be available for all areas of the UK.
The postcodes excluded from our next day delivery service are:
AB31-35; AB41-54; AB36-38; AB55-56; All BT; FK17-21; All GY; HS1-9; All JE; All IM (Isle of Man); IV1-63; KA27-28; KW1-17; PA20-78; PH15-99; PO30-41 (Isle of Wight); TR21-25 (Scilly Isles); ZE1-3 (Shetland Isles).
| Service | Delivery | Package Weight | Price |
|---|---|---|---|
|
Royal Mail |
Up to 7 working days |
Up to 2kg | £3.95 |
For orders under 2kg, you will have the option of Royal Mail. Your parcel will be delivered by your local postal service. For orders over 2kg, see the International Courier options below. International orders sent with Royal Mail are not tracked.
The following options are only available from customers ordering from the UK website and prices are determined by your location.
The amounts provided below show the current minimum delivery charges offered by Lush Retail Limited and are provided as estimates only. Additional charges may be incurred dependent upon the size, weight and value of the goods. The actual delivery charges will be calculated for you on the checkout pages prior to placing your order. Please see our Terms and Conditions for further details on delivery
| Service | Delivery | Package Weight | Price |
|---|---|---|---|
|
USA |
7 - 10 working days |
Up to 1kg 1kg to 2kg |
£5.95 £7.95 |
| EU Member Countries | Within 7 working days | Up to 1kg 1kg to 2kg |
£7.95 £9.95 |
| Russia, Brazil | Up to 30 working days | Up to 1kg 1kg to 2kg |
£9.95 £17.95 |
| All other countries | 7 - 10 working days (subject to customs |
Up to 1kg 1kg to 2kg |
£9.95 £17.95 |
If your order weighs over 2kg, we will send your parcel via a courier, which will require a signature upon delivery. You can also select a courier for orders under 2kg, if you prefer.
The following options are only available from customers ordering from the UK website and prices are determined by your location.
The amounts provided below for delivery show the current minimum delivery charges offered by Lush Retail Limited and are provided as estimates only. Additional charges may be incurred dependent upon the size, weight and value of the goods. The actual delivery charges will be calculated for you on the checkout pages prior to acceptance of your order. Please see our Terms and Conditions for further details on delivery.
| Service | Delivery | Package Weight | Price |
|---|---|---|---|
| Belgium, Ireland, Luxembourg, Netherlands | 5 - 7 working days | Up to 20kg | £10.95 |
| France, Germany | 5 - 7 working days | Up to 20kg | £13.95 |
| Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden | 5 - 7 working days | Up to 20kg | £16.95 |
| Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovak Republic, Slovenia | 5 - 7 working days | Up to 20kg | £19.95 |
| Cyprus, Greece, Malta | 7 - 10 working days | Up to 2kg 2kg to 3kg 3kg to 4kg 4kg to 5kg 5kg to 6kg 6kg to 7kg 7kg to 8kg 8kg to 9kg 9kg to 10kg 10kg to 15kg 15kg to 20kg |
£32.00 £35.00 £38.00 £40.00 £42.00 £44.00 £46.00 £48.00 £50.00 £60.00 £70.00 |
| Albania, Belarus, Croatia, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland | 7 - 10 working days (subject to customs clearance) |
Up to 2kg 2kg to 3kg 3kg to 4kg 4kg to 5kg 5kg to 6kg 6kg to 7kg 7kg to 8kg 8kg to 9kg 9kg to 10kg 10kg to 15kg 15kg to 20kg |
£32.00 £35.00 £38.00 £40.00 £42.00 £44.00 £46.00 £48.00 £50.00 £60.00 £70.00 |
| USA & Canada | 7 - 10 working days (subject to customs clearance) |
Up to 2kg 2kg to 3kg 3kg to 4kg 4kg to 5kg 5kg to 6kg 6kg to 7kg 7kg to 8kg 8kg to 9kg 9kg to 10kg 10kg to 15kg 15kg to 20kg |
£26.00 £29.00 £32.00 £35.00 £38.00 £41.00 £44.00 £47.00 £50.00 £60.00 £70.00 |
| Andorra, Gibraltar | 5 - 7 working days | Up to 20kg | £18.95 |
| Australia, Japan, Malaysia, New Zealand, New Caledonia, Republic of Korea, Singapore, Ukraine | 7 - 10 working days (subject to customs clearance) |
Up to 2kg 2kg to 3kg 3kg to 4kg 4kg to 5kg 5kg to 6kg 6kg to 7kg 7kg to 8kg 8kg to 9kg 9kg to 10kg 10kg to 15kg 15kg to 20kg |
£35.00 £40.00 £45.00 £50.00 £53.00 £56.00 £59.00 £62.00 £65.00 £75.00 £85.00 |
| All Other Countries | 7 - 10 working days (subject to customs clearance) |
Up to 2kg 2kg to 3kg 3kg to 4kg 4kg to 5kg 5kg to 6kg 6kg to 7kg 7kg to 8kg 8kg to 9kg 9kg to 10kg 10kg to 15kg 15kg to 20kg |
£45.00 £50.00 £55.00 £60.00 £65.00 £70.00 £75.00 £80.00 £85.00 £105.00 £125.00 |